Posted 18 October, 2021 at 12:59
Nicky Perfect worked for thirty years as a Metropolitan police officer. The last ten of those years were spent as a hostage and crisis negotiator for New Scotland Yard. As you can imagine, Nicky has a truckload of stories to tell about the importance of active listening in moments of danger.
The words used by people in difficult or hostile situations can be great clues to their state of mind. To what is really at the heart of their situation. The words a negotiator uses in reply can have a profound effect on the outcome of the conversation.
Nicky has spent years dealing with kidnap, crime in action and suicide intervention across the world. She will tell you this. No ordinary business conversation carries anything like the same potential danger as those situations. Yet, when you distill the psychological triggers and language down, many of the same thought processes are in play.
We’re proud to say Nicky Perfect is bringing her expertise to the Standing on the Shoulders of Giants event.
So how, when you find yourself about to start a ‘difficult’ conversation, can you be sure you’ll achieve the outcome you want? In Nicky’s workshop, she shares the Three Cs of Confident Communication. These are the techniques that can create a win-win out of a crisis - or just an awkward negotiation.
Some conversations are very easy to avoid. That’s not good for business, for job-seeking, or life in general. To learn how to speak confidently and leave them smiling, grab a ticket for the event HERE