Fixter, online car maintenance service, has busiest week ever as customers value its physical contact free car maintenance service and prepare their cars for the COVID-19 crisis

Fixter, online car maintenance service, has busiest week ever as customers value its physical contact free car maintenance service and prepare their cars for the COVID-19 crisis

Posted 19 March, 2020 at 12:30

Author Mark Bradshaw on behalf of (IFM) Independent Forecourt Magazine


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  • Fixter, the UK’s first end-to-end online car maintenance service, has busiest ever week and single busiest day on Wednesday 18th March
  • In the COVID-19 crisis, customers are valuing the “physical contact free” Fixter service, as many are choosing not to leave their homes
  • Their cars are picked-up then serviced, MOTed or maintained before being dropped back at their homes
  • Large increase in demand particularly in the last few days is also evidence that customers are getting their private cars ready for the months ahead under COVID-19
  • To respond to the COVID-19 emergency Fixter has introduced a sanitising cleanse for cars, before they are returned to customers, including a wipe down of the steering wheel, gear knobs, driving controls and handles 
  • Where Fixter appointed delivery drivers are operational in cities such as London, Manchester and Birmingham they will wash their hands with soap and water and use sanitiser gels at regular intervals while maintaining safe distances when dealing with customers to avoid all forms of physical contact
  • New ways of working - being a digital business, Fixter HQ is fully operational but all staff are working from home, using the latest digital networking technology to keep operations running 100%

Limvirak Chea, Founder and CEO said: “We have seen a huge increase in demand for our service in the COVID-19 crisis as customers want to minimise contact or even leave their house. It is also becoming clear that customers see their private car as a key part of their armoury to protect themselves and their family in the crisis, so they have been getting them serviced and prepared for what might lie ahead.

“To respond to the COVID-19 emergency Fixter has introduced a sanitising cleanse to cars before returning them to customers and our appointed freelance Fixter drivers follow all the hand washing and gel protocols and maintain safe distances when dealing with customers and avoid physical contact. This includes customers no longer having to sign for collection so they don’t need to touch the screen.

“We have also implemented new ways of working with our entire head office team now working from home following the government guidelines.  Using the latest digital networking technology, we are now fully operational again.”

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