Hancocks welcomes new manager

Hancocks welcomes new manager

Posted 14 May, 2021 at 11:30

Author Mark Bradshaw on behalf of (ISW) Independent Shop Watch


The UK’s leading confectionery wholesaler, Hancocks, has a new manager at its Liverpool store.

Kelly Rodgers is heading up the team at the Bootle based retailer as it prepares to welcome more customers back as Covid19 restrictions begin to ease.

The store has remained open during the most recent lockdown but as leisure attractions and holiday parks begin to reopen, Kelly is expecting a busy period.

She’s working closely with her team to ensure new and existing customers get the best service and the store is ready to welcome them back.

Kelly has worked in retail in Merseyside and says her new role at Hancocks gives her the opportunity to have direct contact with customers.

Kelly said: “The secret to a thriving store is excellent customer service and that’s something I pride myself on.

“During the pandemic many customers have headed to our website to shop and have been collecting direct from store.

“Now I’m keen to encourage them back through the doors to see the amazing deals, exclusive lines and managers specials we have on offer.

“Having that personal contact too means we understand what sells well in their store or at their holiday park and can alert then to new and exciting confectionery.”


Kelly added: “We’re bringing in new products all the time which sit nicely alongside the traditional favourites we all love. We’re also gearing up for a busy summer as the UK begins to reopen for business and with Euro 2021 and the Olympics both due to take place.”

Area manager Sophie Montgomery said: “We’re delighted to welcome Kelly to the Hancocks team. She’s an asset to the Liverpool store and is the right person to lead it as life begins to return to normal.”

Hancocks is the UK’s leading confectionery wholesaler with 14 nationwide cash and carry stores and an online channel www.hancocks.co.uk where customers can shop online 24/7 with delivery to the door or click and collect options.

Hancocks is the one stop shop for confectionery for over 25,000 independent retailers and the partner of choice for over 250 suppliers from across the globe.

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