Posted 21 January, 2022 at 12:43
The BILSTEIN Academy offers workshops and parts dealers worldwide active support for all questions relating to shock absorbers and suspension. But what does this support actually look like and how can automotive professionals benefit from this offer? Rainer Popiol, head of the BILSTEIN Academy, and Mustafa Yavuz, responsible for the technical team of workshops at BILSTEIN Technical Support, have the answers! All the information can be found in the following text or in the latest part of the video series "Suspension Fundamentals - powered by BILSTEIN Academy": https://youtu.be/AKQ7xRNEcSk.
The experts at the BILSTEIN Academy support workshops and dealers with a wide range of services that are free of charge. These range from further training to support with specific problems and exciting tips from the field.
Two areas: preventive care and aftercare for motor vehicle technicians
"The BILSTEIN Academy is divided into two strong areas", says Rainer Popiol: On the one hand, the Training & Education area, and on the other, Technical Support. "So on the one hand we have preventive care through our own further training, and on the other hand we have aftercare: if questions arise in the day-to-day running of the workshop or something goes wrong, the entire BILSTEIN Academy team are directly available for motor vehicle professionals with appropriate assistance".
In-house training: know-how transfer directly in the workshop
In the area of training, the experts from the BILSTEIN Academy conduct free in-house training courses for workshops. The content ranges from shock absorber production to installation in the areas of series production, tuning and motor sports. All training courses consist of a theoretical part and, in the case of combined modules, an additional practical part. In addition to the topics of shock absorber installation, damage analysis, suspension diagnosis and BILSTEIN product innovations, participants in the BILSTEIN Academy can also expect exciting practical tips, factory tours and helpful hints for customer advice.
Virtual e-training courses: conveniently at home
"We also offer our training courses as virtual e-training," explains Rainer Popiol. "Our participants can choose where they want to attend the online training courses from. On the other side of the computer sits a virtually connected trainer who guides them through the programme and explains the most interesting tips within an hour. It is also important that the participants are actively involved in the training. Rainer Popiol is convinced: "No matter whether it's about active or semi-active systems, passive shock absorbers or air springs, we offer the right knowledge tailored to the needs of the workshop." Interested parties can register for the e-training courses on offer here.
An exciting addition are the e-training courses that can be carried out completely independently, regardless of time and place: the learning units can be accessed "on-demand" around the clock. The time required is then only 20 to 30 minutes. Although the live experience and the direct exchange with the trainers are missing, we ensure that the individual modules can be completed comfortably during work breaks, at home after work or even during a train ride.
International training offer
Since BILSTEIN products are used all over the world, the BILSTEIN Academy is globally positioned. With international training bases in Germany, the USA and China, BILSTEIN offers training everywhere in the world.
Technical support: direct contact with suspension professionals
It is the direct contact with shock absorber and suspension professionals that makes the BILSTEIN Academy so successful. In particular the short distances and face-to-face exchange in the area of technical support, as Mustafa Yavuz emphasises: “Workshop professionals can always contact us by e-mail or also by phone, even if the vehicle is on the lifting platform and information is needed quickly”.
Partner for workshops and parts dealers worldwide
The BILSTEIN experts draw on valuable know-how from six decades of expertise in all aspects of shock absorbers and suspension systems. Not just in series replacement, but also in shock absorber original equipment and in top international motorsport. Whether it's installation tips, specific solutions to problems or new technologies such as air spring modules and semi-active suspensions, the BILSTEIN Academy's objective also includes passing on this knowledge to car workshops and dealers.
All information on the training courses and seminars of the BILSTEIN Academy: https://workshop.bilstein.com/en/trainings-and-courses/