Same Day 2 Go Bring Their Brand of Excellent Customer Service to the Courier Industry

Same Day 2 Go Bring Their Brand of Excellent Customer Service to the Courier Industry

Posted 14 August, 2019 at 00:33

Author Alexander Belsey on behalf of New Frontiers Marketing


For a lot of people, the haulage and courier delivery industry has been the source of much frustration and many headaches, as the online reviews for many household name courier companies will testify to.

Whether it is goods being delivered late, or broken, or even not being delivered at all, it is clear that poor service levels by many couriers has left many consumers angry, disappointed and distrustful.

In 2015, Jay Ganatra set up his own courier company called Same Day 2 Go, largely as a response to Ganatra’s experiences while working for a national haulage firm.

Noticing substantial inefficiencies and areas of weakness within both the haulage firm’s operational structure, and customer service levels, and upon learning that these flaws were widespread and common to most companies working in the haulage industry, Ganatra got to work identifying solutions to the problems he discovered.

The result was the creation of his own courier company, Same Day 2 Go, which right from the start prioritised delivering an outstanding customer experience every time, along with a more efficient and streamlined management structure, which would provide the ability to transport goods across the country safer and faster than their competitors could.

Since the company’s formation, they have built up an enviable reputation in their local area.

Key to this is their clever use of state-of-the-art technology, which enables delivery drivers to individually work out the best and quickest route to their collection point, meaning they can usually be with the customer within 1 hour of them contacting Same Day 2 Go.

Further technological innovations allow for specialist tracking of vehicles at all times, so customers can always know the whereabouts of their goods, and keep an eye on them as they progress towards their destination.

Perhaps the most important aspect of Same Day 2 Go’s service however, is their utmost reliability in ensuring that items are delivered from point A to point B without experiencing any faults or damage.

Due to the company’s steadfast commitment to care and efficiency, all deliveries are made with the protection of the goods being the main priority, because the team understand how important it is to both businesses and consumers, for them to receive their items in immaculate condition, every time.

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